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Results not calculated for users
We have been successfully using SLK 1.7 on SharePoint 2013 for hosting some scorm packages for training.
For a particular assignment that users are completing we are getting inconsistent results with the results displayed for some users and not others.
In the package I can see that the user has completed the course and it is set as final, however in the database in the learnerassignmentitem table I can see two different users, both with isFinal as true for the same assignmentID but with only one of them showing
I wondered if anyone might have any pointers for where I should start with troubleshooting this ?